Frequently Asked Questions

Somni Labs is an AI-powered sleep coaching platform that helps you achieve better sleep through personalized insights and recommendations. We combine data from your wearable devices with cutting-edge AI technology to understand your unique sleep patterns and provide evidence-based guidance tailored specifically to you.

Somni Labs works in four simple steps:

1. Connect your devices: Link your wearable device (Apple Watch, Fitbit, Oura, etc.) to automatically sync your sleep data
2. Complete assessment: Take our comprehensive sleep assessment to help us understand your specific challenges and goals
3. Get personalized insights: Our AI analyzes your data to identify patterns and opportunities for improvement
4. Follow your plan: Receive a customized sleep improvement plan with daily guidance and support from your AI sleep coach

Yes! Somni Labs offers a free tier that includes:

• Basic sleep tracking and analysis
• AI chat support (limited messages)
• Weekly sleep reports
• One connected device

For advanced features like unlimited AI coaching, multiple device connections, personalized experiments, and priority support, we offer Somni Pro starting at $9.99/month.

Somni Labs supports all major wearable brands through our integration partner Terra:

• Apple Watch (via Apple Health)
• Fitbit devices
• Garmin watches
• Oura Ring
• WHOOP strap
• Polar devices
• Withings devices
• Suunto watches
• Samsung Galaxy Watch
• Google Fit compatible devices

No wearable? No problem! You can still use Somni Labs by manually logging your sleep times and quality. Our AI coach can provide valuable insights based on your sleep patterns, lifestyle factors, and the information you provide. However, connecting a wearable device will give you more accurate data and deeper insights into your sleep stages, heart rate variability, and other important metrics.

Your privacy is our top priority. Here's how we protect your data:

• All data is encrypted in transit and at rest using industry-standard encryption
• We never sell or share your personal data with third parties
• You can delete your account and all associated data at any time
• We're HIPAA-compliant and follow strict healthcare data standards
• Our AI processes data locally whenever possible to minimize data transfer

Your AI sleep coach provides personalized support 24/7:

• Answers your sleep-related questions with evidence-based information
• Analyzes your sleep patterns to identify improvement opportunities
• Provides daily tips and reminders based on your goals
• Helps you understand the connection between lifestyle factors and sleep quality
• Adjusts recommendations based on your progress and feedback
• Cites scientific research to support all recommendations

No, Somni Labs and our AI sleep coach are not replacements for professional medical advice. While we provide evidence-based sleep optimization strategies and can help with general sleep improvement, we always recommend consulting with a healthcare provider for persistent sleep issues, suspected sleep disorders, or any medical concerns. Our platform is designed to complement, not replace, professional medical care.

Our AI recommendations are highly personalized based on multiple factors including your sleep data, assessment responses, goals, lifestyle, and progress over time. The AI learns from your patterns and adjusts its advice accordingly. For example, if you're a shift worker, parent of young children, or have specific health conditions you've mentioned, the AI will tailor its recommendations to fit your unique situation.

Sleep Experiments are structured trials designed to test specific sleep improvement strategies. For example, you might try a "No Screens Before Bed" experiment for two weeks. The AI will track your sleep quality before, during, and after the experiment to measure its effectiveness. This scientific approach helps you discover what actually works for your unique sleep patterns, rather than following generic advice.

Somni Pro ($9.99/month) includes everything in the free plan plus:

• Unlimited AI coaching conversations
• Connect unlimited wearable devices
• Advanced sleep experiments and A/B testing
• Detailed correlation analysis and insights
• Priority email and chat support
• Export your data in multiple formats
• Calendar integration for sleep reminders
• Early access to new features

Yes, you can cancel your Somni Pro subscription at any time with no cancellation fees. You'll continue to have access to Pro features until the end of your current billing period, after which your account will revert to the free tier. All your data and sleep history will be preserved, and you can upgrade again whenever you'd like.

Many users report feeling more informed and empowered about their sleep within the first week. Measurable improvements typically begin within 2-3 weeks of following your personalized plan. However, everyone is different, and some changes (like adjusting to a new sleep schedule) may take 4-6 weeks to fully establish. The key is consistency and tracking your progress over time.

Based on user feedback, people using Somni Labs regularly report:

• Falling asleep 15-30 minutes faster
• Waking up less frequently during the night
• Feeling more refreshed and energetic during the day
• Better understanding of their personal sleep patterns
• Improved sleep consistency and routine
• Reduced anxiety around bedtime

Individual results vary based on starting point, consistency, and underlying factors affecting sleep.

If you're not seeing improvements, we recommend: 1) Chatting with your AI coach about adjusting your plan, 2) Ensuring your wearable device is properly syncing data, 3) Being honest in your assessments and daily check-ins, 4) Trying different experiments to find what works for you. If you're still not satisfied, Pro users can contact our support team for personalized assistance. Remember, persistent sleep issues may require consultation with a healthcare provider.

Our native iOS app is coming soon! We're putting the finishing touches on it and expect to launch on the App Store shortly. Our Android app is also in development. In the meantime, both iOS and Android users can access the full Somni Labs experience through our mobile-optimized web app, which works great on any smartphone browser and can be added to your home screen for easy access.

We're here to help! You can reach our support team through:

• In-app chat (Pro users get priority response)
• Email: support@somnifresh.com
• Help Center with guides and tutorials
• Community forum to connect with other users

Our typical response time is within 24 hours for free users and within 4 hours for Pro users during business hours.

If your device disconnects, don't worry! Your historical data is safely stored, and you can reconnect your device at any time through the Settings page. Once reconnected, we'll automatically sync any missing data from the disconnection period (up to 30 days). You'll receive a notification if we detect your device hasn't synced in a while, with easy steps to reconnect.